Head Of Growth & Operations

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  • International Dubai/Italy/NYC
  • Full time
  • Management
  • mid-senior

About AliveShoes

AliveShoes gives talented and creative people all over the world the professional resources to design their own custom shoes and launch a shoe line from scratch.

Our community is international, made of designers, Artists, students, creative people and shoe lovers from all over the world.

Our mission is to support and nurture them, so to help them achieving their dream of launching a shoe line.

Our design and production facilities are based in Italy, in the biggest and most prestigious shoe design and development cluster in the world called The Shoe Valley (Located in Le Marche, Italy).

We are leading the biggest revolution in the footwear industry of the last 20 years. Joining us means to be at the upfront avant-garde of fashion-tech.

Job Description

The goal of the Head of Growth & Operations position is to manage and improve all important parts of AliveShoes operations functions and accelerate growth.
You'll be a sparring partner of the CEO.

General Responsibilities:

* Work with the CEO in all operational, strategic, and growth aspect of the company
* Be a 360degrees hands-on problem solver, helping the team succeed

Manage the existing:

* Directly manage all customer service operations pre-sales and post-sales, also coordinate a small team of customer service agents based in Italy and from remote
* Oversee and support daily needs of the Italian supply chain team
* Oversee the Italian product development team activities from remote in the areas of fashion product development, content development, products digitalization
* Keep track of tech development advancements and release dates

Propel the new:

* Identify, set up, and manage new monthly and quarterly growth projects directly, through new teams, or through external agencies or contractors
* Directly supervise new community management activities
* Directly supervise new geographical expansions of AliveShoes
* Directly supervise new tactical marketing investment and opportunities

(Yes it is very exciting)

Requirements

Working at AliveShoes as Head of Growth & Operations means taking ownership from day one and giving everything for the company to make a meaningful and sustainable impact, grow fast, and create massive value for shareholders.
In a company like AliveShoes, tech, and fashion collide, the platform is always on 24/7 and clients are demanding. Fire is always on!

The Head of Growth and Operations will be working on the go with the CEO and managing and syncing with all other functions in the company from remote. You'll be working from Dubai from day one, you are also open to relocating to NYC in a second stage.

If you are an energetic and open-minded doer, with great knowledge of digital operations and amazing organizational and communication skills, we want to talk to you. If you feel like this is your Tom Cruise or Angelina Jolie type of moment in life, THIS IS THE RIGHT PLACE.


General Requirements

* Proven experience as an operator in the tech industry
* Experience in the fashion industry is also a plus
* You have gained work experience in an international e-commerce company, in a big tech company, or in a post-seed startup
* BSc/BA in Business Administration, Engineering or relevant field; MSc/MBA is a plus
* Proven passion and knowledge in the fashion-technology area
* Demonstrable competency in project management, customer service
* Hands-on skills in customer service, digital marketing, content creation, project management
* Experience in customer service mgmt and online ticketing systems
* Understanding of SaaS, and e-commerce business models
* Growth mindset and proven knowledge of growth tactics and growth development
* Outstanding organizational and leadership abilities
* Aptitude in decision-making and problem-solving
* Amazing ability to recruit, lead and manage teams
* You master the main collaborative online tools and can seamlessly work remotely with the different teams
* Professional English required
* Knowing Italian is a big plus


Key Requirements

* You'll work along with the CEO, which means always on the go
* You can relocate to Dubai from day one
* Yoy are willing to move to NYC in a second stage
* You already have held a position where traveling a lot or working/living out of your home country was a necessity
* 24/7 approach and highly performance-based growth mindset
* Can start within one or two months
* Think big mentality
* Doer- you can do all kinds of hands-on work in product/project management, customer service, digital marketing

Details

We normally review applications weekly. If we find a fit we will get back to you in less than 1 week.

The first part of the process involves an initial skype call.

The second part of the process will be a 1-2 day full working day with us (in person or remote)

The hiring period is divided into two phases, a 1 to 6 month trial period, and a 1 year to 3+ years contract after the trial.

For this position you will get about Net 3000Euro/month for the initial trial, and about Net 3500Euro/month for the contract (this may vary based on the experience).
All travel and life expenses are paid by the company.

After the trial, you will also get a significant package of shares in the American holding company, with 3 years vesting period if your trial will be successful, and further performance-based bonuses will be negotiated.

Work Internationally with the CEO, work remotely with the rest of the team, meet the team in Italy to gain relevant experience in the field. Participate in sprint development sessions, growth acceleration sessions, investors meetings, partners meeting. Also set-up recharging sessions when necessary.

Notes

AliveShoes is a startup, that means we go fast, we don't follow the standard rules we are hands-on and we do lots of extra job. We look for exceptional people with plenty of energy, lot's of ambition that strive for excellence. If you want to start an amazing journey in the fashion-technology industry, grow fast and learn a lot in just a few months, give this application your best shot.

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