FAQ

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  • You can easily access track your custom shoes order and view order information through Your Dashboard

  • It takes seven to 10 business days to produce and ship your shoes.

  • Shoes are shipped internationally via UPS, DHL and FedEx. You can track your shipment through your Your Dashboard Deliveries take between three to eight business days, depending on your city and country. Shipments to the EU, UK and USA are free of charge.
    (Note: Custom taxes may apply for all non-EU shipments. Depending on the country, these normally range between 3 to 10 percent of the total purchase value and are due upon receipt of the product.)

  • The shoe needs at least 7 pre-orders within 30 days,  to start production, once the first pre-orders are reached, the design gets produced and shipped to customers.

  • If the shoe doesn’t reach the 7 pre-orders goal, you will be immediately refunded.

  • Once the shoe reach the 7 pre-orders goal, it will go immediately in production and will be shipped in 15 to 20 business days.

  • Send them back! We have a 100% satisfaction guarantee and free-returns policy. That means you will receive a full refund if not completely satisfied with your order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us to request a refund and confirm your address. A delivery company will then collect your package with no hassle or cost to you.

  • We provide US, UK and EU standard sizes. To find the perfect fit, please use our conversion tool, which provides a guaranteed 98 percent sizing match.

  • All shoes are created using pristine Italian leather or suede and in some cases organic canvas, special materials, prints, limited edition textiles and cruelty free vegan leathers.

  • Our designer shoes are crafted in Le Marche, Italy, also known as “The Shoe Valley,” which has been home to a unique shoemaking tradition since 1901. All shoes are of the best quality and handcrafted by a network of selected Italian artisans.

  • Purchases can be made using PayPal, or with the following credit cards: Visa, MasterCard, Discover, and American Express.