• You can easily access track your custom product order and view order information through Your Dashboard

  • It takes 6 to 12 business days to produce and ship your product.

  • Products are shipped internationally via UPS, DHL and FedEx. You can track your shipment through Your Dashboard Deliveries take between three to eight business days, depending on your city and country. Shipments to the EU, UK, CAN and USA are free of charge.
    (Note: Custom taxes may apply for all non-EU shipments. Depending on the country, these normally range between 3 to 10 percent of the total purchase value and are due upon receipt of the product.)

  • Send them back! We have a 100% satisfaction guarantee and free-returns policy. That means you will receive a full refund if not completely satisfied with your order. Products must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us to request a refund and confirm your address. A delivery company will then collect your package with no hassle or cost to you.

  • Most products have one size only, some products have standard sizing according to US and EU standards.

  • All products are created using pristine Italian leather or suede and in some cases organic canvas, special materials, prints, limited edition textiles and cruelty-free vegan leathers.

  • Our designer products are crafted in Le Marche, Italy, which has been home to a unique leatherworking tradition since 1901. All products are of the best quality and handcrafted by a network of selected Italian artisans.

  • Please note that among accessories the face mask is not medical grade, not CDC or FDA approved and it is not a PPE. It is a fashion item to be used to embellish and cover your face. If you are looking for medical protection It is advised to be worn over a medical-grade mask.

  • If the product requires specific cleaning instructions, a dedicated cleaning instruction tag will be present in the product

  • Purchases can be made using PayPal, or with the following credit cards: Visa, MasterCard, Discover, and American Express.